Refunds & failed generations
Preview policy · October 13, 2026. Public generation and purchases are not open in this preview. Contact support@artcraftguides.com for help.
Technical failure
When a task fails technically, the service cannot deliver the file, or safety review blocks delivery, its reserved points are returned. A delayed task is first checked against its original provider ID. A new request is not automatically submitted or charged.
Another variation
Choosing “Generate again” or changing a prompt creates a new request and costs the displayed points. A successful AI result may differ from your intent. We do not offer unlimited free revisions or guarantee exact text, identity, or product details.
Unused purchases
The planned policy allows a request to refund an entirely unused point pack within 14 days. Mandatory consumer rights continue to apply. Duplicate purchases and undelivered credit packs can be reported. Used-pack cases require review under the applicable rules and Waffo policy.
How a cash refund is handled
Submit the payment reference and reason from your account. A request is not an approved refund. Only a verified Waffo refund confirms the money movement; related unused points are then revoked. Do not send card numbers or passwords in a report.
Preview status
No live purchases are available in this preview. Waffo Test orders are sandbox transactions and are not real payments. The commercial refund workflow will be validated before live checkout opens.